If you are ever having a problem getting connected to your DSL Internet service, please check the following before calling:

Check your connections:

• Verify that the Ethernet cable is plugged into the DSL Modem (PORT 1) on one end and then the other to your PC or Wireless Router.

            Note:  A wireless router is only used if your computer(s) have a wireless card or if you have multiple computers using the same internet
                      service; computers are connected to a router either through individual wireless cards or through Ethernet cables.

• NEVER re-set your Modem!  If you have, a technician will have to be called to your home.
  

            Note:  If you do not use a wireless router, skip the next step.

Power cycle your Wireless Router:

• Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.

            Note:  If you do not use a wireless router, skip the next step.

Bypass your router:

• Plug the Ethernet cable directly into your computer

            Note:  If your service works after doing this, something is wrong with your router or your wireless internet card.

After trouble-shooting your service, you can call our Tech-Support line at 1-888-298-2149; they will ask you if you have gone through the trouble shooting steps and then try to help you as much as they can.  If further assistance is needed they will escalate a trouble ticket to our LigTel crew and we will get the problem solved for you as soon as possible.

If you ever have any questions or concerns about your LigTel services, call 1-800-714-6353.