SecureIT Plus F.A.Qs
Q: Does SecurityCoverage have access to my computer?
A: Absolutely not. SecureIT Plus was built with your security and privacy as first priority. All the updates, scanning, and protection happen from your computer and nothing is sent to SecurityCoverage outside of the reporting statistics which are made fully available to you on their reporting website and through their monthly email summary. The only time SecurityCoverage has access to your machine is when you explicitly grant it to them during the use of the Remote Installation or Remote Support request. Even then the require that you put in a one time use code that allows your computer to connect to their Operation Center granting them permission to assist you.
Q: Do I still have to have a separate Anti-virus program?
A: No, the SecureIT Plus service will provide you with everything you need to safely navigate the internet and effectively and efficiently use your computer.
Q: Is there anything that I need to do to keep things updated?
A: No, the value of this service is that it applies all updates and runs all of its various scans behind the scenes without you having to worry.
Q: Do I have to leave my computer on all of the time?
A: No, if you happen to have your computer off at the time the program runs its various scanning processes and updates, they will automatically run the next time that you turn your computer on. The one advantage of leaving the PC o, at least on the days that is DOES run updates, is that this will assure no updates run and take performance away from the PC when you are using it.
Q: How do I know that I am being protected?
A: You will receive a monthly email detailing the activities that have been executed by your SecureIT Plus software. In addition you can check the Online Reports anytime, which are updated every 24 hours.
Q: Whit if I have/use a firewall?
A: Since SecurityCoverage service never contacts your computer, and the vst majority of firewalls are designed to block INCOMING traffic, this software is compatible with 99+% of all firewalls.
Q: Should I change the firewall default settings?
A: Changes to the default settings are not required for the firewall to operate. However, users who fell comfortable with modifying settings have that capability.
Q: Is outbound traffic blocked by the firewall feature?
A: By default all of your subscribers will get put into the "Internet Zone" in which all outbound communication is allowed and all inbound communication is blocked.
Q: Will the firewall from SecureIT Plus Services work with my existing firewall?
A: SecurityCoverage's firewall should be compatible with other firewalls that you have installed on your machine. If you would like to use the firewall you currently have, you can disable the SecureIT Plus firewall.
Q: What happens if I get a virus or some type of Spyware on my computer?
A: In the very unlikely case that you do get a virus or spyware threat on your computer that materially affects its performance or damages it in some way, we will do our best to remove the problem at no cost AND give you a free month's service as well.